Frequently asked questions.

  • All sessions are virtual. I do not provide in-person sessions at this time.

  • I encourage clients to make sure they have a hydrating drink with them and tissues on hand, as well as a notebook/journal for anything they may need to write down during session.

    Consider what overall goals you want to meet with therapy and what you want to work on in sessions to meet those goals.

  • Individual sessions range from $110-$175 sliding scale, depending on client financial circumstances, and are 50-75 minutes in length. Sliding scale prices are determined during the 20 minute consultation call.

  • I do not accept insurance at this time.

  • Studies have shown that virtual EMDR is just as effective as in-person EMDR.

    People that have done virtual EMDR with me have found success in decreasing their overall stress levels.

  • Texas law requires that requests for mental health records be made in writing.

    To obtain your records please follow the steps below:

    Submit a written request via email

    Email your written request form to: emma@roll-for-insight.com

    • Subject line: “REQUEST FOR RECORDS”

    Your therapist will send you an Authorization form to complete for them to release your records to you.

    Additional requirements (if applicable):

    • Litigation-related records If records are requested for use in litigation, please include:

      • Cause number

      • Case title

      • Court where the case is pending

    • Business Records Affidavit

      • If you require a Business Records Affidavit, indicate this in your request

      • Fee: $15

      • Affidavits will not be provided until payment is received

    • Records fee

      • Fee for providing records: $25 for electronic records

      • Accepted payment methods: credit cards, or cash.

      • Texas law does not require records to be released until fees are paid

      Relevant law: 45 C.F.R. §164.512(e); Texas Health & Safety Code §§611.004, 611.0045, 611.008

    Instructions for Attorneys and Document Companies

    A subpoena alone is not sufficient to compel disclosure of confidential counseling or billing records, or other Protected Health Information (PHI), under HIPAA (45 C.F.R. Chapter 164).

    For mental health or medical records requested or subpoenaed in litigation (including testimony), HIPAA permits disclosure only under the following circumstances:

    1. In response to a valid court or administrative tribunal order, or

    2. When the individual (or parent/legal guardian):

      • Is a party to the proceeding

      • Has notice that the PHI has been requested

      • Does not object to the disclosure

      An Authorization from the individual or parent satisfies this requirement.

    Relevant law: 45 C.F.R. §164.512(e)

    Important Note

    If the client or parent has indicated that they do not consent to release of records:

    • A “Statement of Assurance” will not be accepted

    • A valid Authorization or Court Order will be required

  • You have a right to have your complaints heard and resolved in a timely manner. If we
    cannot work things out to your satisfaction, you may file a complaint with our licensing
    board:

    Texas Behavioral Health Executive Council
    1801 Congress Avenue, Suite 7.300
    Austin, TX 78701
    Telephone: 1-800-821-3205
    Link to Complaint Form: http://www.bhec.texas.gov/wp-content/uploads/2020/07/BHEC-Complaint-Form.pdf.

    If you have a complaint concerning the HIPAA Privacy Regulations, you may contact the U. S. Department of Health and Human Services, Office for Civil Rights, at: OCRMail@hhs.gov.

    If you believe that you have a Consumer Complaint regarding the privacy and security of your health information, you may contact the Texas Office of the Attorney General and file a consumer complaint by clicking this link:
    https://www.texasattorneygeneral.gov/consumer-protection/health-care/patient-privacy